1. For non-perishable commodities, respective brand owners
will be responsible for the quality of product.
2. The perishable commodities displayed on the site and
the actual products delivered will be similar and may
not be exact replicas as these items are hand-made and
can vary. However, in all such cases the quantity specified
in the order will be provided as desired.
3. If ordered flowers / cake / chocolates are
not available in the respective city or town, we shall
deliver alternate flowers / cake of desired quality
and equal to (or greater than) order value.
4. Delivery schedule varies between same day delivery
to delivery within three business days depending on the
destination city or town. In all major cities we can deliver
on the same day and within three business days in all
other places. If the desired delivery date is not available
in the order, then order shall be delivered within 1 business
day for cities of receipt of the order (Refer Locations
for more details).
5. Delivery of certain branded items may not be possible/delayed
under certain un-controllable circumstances such as product
is not available in the market or discontinued by the
manufacturer. In such cases, similar product, nearest
to the description shall be delivered. Conformance would
be seeked from the customer for the same through e-mail.
However, if there is no responce from the customer within
24 hrs., it shall be assumed that s/he has agreed to the
delivery of the alterante product.
6. No claim of whatsoever nature under any circumstances
will be tenable other than the claim for 100% refund of
payment made. All such claims if any, are to be raised
within 24 hours of delivery /non-delivery.
7. The owner of the site retains the right to refuse
any order unconditionally.
8. All claims are subject to the jurisdiction of Court.
9. Request for cancellation of confirmed order can be
made up to 1 day prior to the delivery date. You can send
cancellation request at
webcom@yahoo.com
10. If the shipping address is incorrect and recipient
is also un-reachable on phone OR if no one is available
to accept the delivery of the perishable gift item (when
delivery attempt is made) then in such cases the order
will be assumed as executed & no refund will be made.
11. While placing an order, please provide us with the
following information for delivery at Hotel / Hospital.
Hotel
* Full address of the hotel.
* Room No.
* Telephone number of the hotel.
* Name of Tour company, if applicable.
Hospital
* Full address of the hospital.
* Ward number or name.
* Home address of recipient with phone number.
12. If there is no one available at the shipping address
(to accept the delivery of your order) at the time of
delivery, the order will not be considered late. Hence
in such cases, no refunds, cancellations, liability can
be made.
13. If the recipient has not checked in at the hotel
on the delivery date, the order will be left at the reception
& the order will be assumed as executed. If the person
has checked out of the hotel by delivery date, the order
will be assumed as executed & no refund will be made in
such cases.
14. If Japanonlineflorist is unable to deliver your order,
then complete refund will be made. We shall not be liable
for any other charges, loss of profits, emotional stress
or any other liability etc. caused due to non-delivery.
15. Quantities/ sizes specified on the site are indicative
in nature and hence there can be slight variations in
the delivered item, depending on the availablity of the
gift items.
16. Japanonlineflorist has taken every care for the accuracy
of the information provided in the site. It has exercised
due diligence in providing the latest products/information.
However, Japanonlineflorist or its employees or its affiliates
are not responsible for the loss or damage caused to any
of the users due to the information inadvertently provided
in the site.
- Discount Offers, if any are not applicable on Gift
Coupons.
17. The delivered item for the product categories 'Flowers'
and 'Cakes' may/ may not be exact replica of the images
shown on the website (depending on the availability of
the ordered gift item). Hence in such a case the delivered
gift item for these 2 product categories (i.e. Flowers
and Cakes) shall be similar/ close-replica to the image
shown for the ordered gift item.
18. For delivery of gift items to Wedding Ceremonies/
Mariage Halls, we may not be able to assure the delivery
to the bride and/or bride-groom because of non-accessability
of our delivery team to the couple. However, we shall
ensure that the delivery is made to one of the responsible
member of host. Also, if possible we shall provide you
with the name of the recipient through our order confirmation
mail.
19. Genunity of information & interest of making payments:
The customer promises that the information provided to
Japanonlineflorist is true, correct and accurate. The customer
also agrees to pay all charges incurred by them and users
of your account and credit cards or other payment mention
at prices in effect when such charges are incurred.
The customer agrees to defend indemnity & hold
Japanonlineflorist and its affiliates harmless from all liabilities
& expenses including attorneys fee related to any violation
of this agreement by them and also for the use of the
services or transmission of any message or information
by them Japanonlineflorist may modify this agreement from time
to time without giving any prior information.